Terms and Conditions – Elegant Airport Transfers
Last Updated: April 2026
1. Introduction
These Terms and Conditions govern all bookings and services provided by Elegant Airport Transfers (“we,” “us,” “our”) operating in Perth, Western Australia. By making a booking with us, you (“the customer”) agree to be bound by these terms.
2. Bookings & Confirmation
- All transfers must be pre-booked. Walk-in or on-demand bookings are not guaranteed.
- A booking is only confirmed once you receive a confirmation via SMS or email.
- You must provide accurate pickup and drop-off locations, flight details, passenger numbers, and contact information. We are not liable for delays or missed transfers resulting from incorrect information.
- For groups of more than 5 passengers, bookings must be made by phone.
3. Pricing & Payment
- All fares are fixed and pre-agreed at the time of booking. No surge pricing applies.
- Additional charges apply for: excess luggage, surfboards, bikes/large items, golf bags, and pets — as displayed during booking.
- A Meet & Greet service (driver with name sign at arrivals hall) incurs an additional fee of $10.
- Payments are processed securely via Stripe. We accept major credit and debit cards.
- Prices are in Australian Dollars (AUD) and include GST where applicable.
4. Cancellations & Refunds
- Cancellations made more than 24 hours before the scheduled pickup are fully refundable.
- Cancellations made within 24 hours of pickup may incur a cancellation fee to cover driver allocation costs.
- No-shows (where the customer cannot be located at the agreed pickup point) will be charged the full fare.
- Refunds are processed back to the original payment method within 5–10 business days.
- We reserve the right to cancel a booking due to unforeseen circumstances (e.g., vehicle breakdown, extreme weather). In such cases, a full refund will be issued.
5. Changes to Bookings
- Changes to pickup time, location, or passenger numbers must be communicated as early as possible by phone or email.
- We will accommodate changes subject to vehicle and driver availability.
- Changes are accepted at no extra cost unless they result in a higher fare (e.g., additional passengers or luggage).
6. Flight Monitoring
- For airport pickups, we monitor flight arrivals and adjust pickup times accordingly at no extra charge.
- If your flight is significantly delayed and we are unable to rearrange coverage, we will contact you to discuss options.
- You must provide your correct flight number at the time of booking for this service to apply.
7. Pickup Procedure
- For airport arrivals, your driver will wait in the arrivals hall (Meet & Greet) or at the designated pickup zone.
- If you cannot locate your driver, please call us immediately on 0473 142 933.
- A waiting time allowance of 30 minutes from the scheduled pickup time (or flight landing) is included. Extended waiting may incur additional charges.
- For non-airport pickups, the driver will arrive at the agreed time. Customers are expected to be ready within 5–10 minutes of driver arrival.
8. Luggage
- Standard luggage allowances apply as selected during booking.
- Excess, oversized, or special items (surfboards, bikes, golf bags, large boxes) must be declared at the time of booking and will incur additional fees.
- We are not liable for damage to improperly packed or fragile items.
9. Passengers & Conduct
- The number of passengers must not exceed the capacity of the booked vehicle.
- Passengers must wear seatbelts at all times.
- We reserve the right to refuse service to or remove any passenger behaving in an abusive, intoxicated, or unsafe manner. No refund will be issued in such cases.
- Eating, drinking (alcohol), or smoking is not permitted in our vehicles.
- Any damage to a vehicle caused by a passenger will be charged to the customer.
10. Child Safety Seats
- Baby seats and child capsules are available on request and must be booked in advance.
- It is the parent’s or guardian’s responsibility to correctly fit and secure the child in the seat.
- We comply with all Western Australian child restraint laws.
11. Pets
- Pets must be declared at the time of booking and are subject to an additional fee.
- Pets must be transported in a suitable cage/carrier. Uncaged pets may be refused at the driver’s discretion.
12. Liability
- Elegant Airport Transfers carries full comprehensive insurance on all vehicles.
- We are not liable for delays caused by traffic, road closures, weather, or circumstances beyond our control.
- We are not responsible for missed flights due to late bookings, incorrect pickup times provided by the customer, or events outside our control.
- Our liability is limited to the value of the fare paid for the booking in question.
13. Privacy
- Personal information collected during booking is used solely to process and manage your transfer.
- We do not sell or share your data with third parties, except as required to fulfil your booking.
- Payment data is handled securely by Stripe and is not stored on our systems.
14. Governing Law
These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes shall be subject to the jurisdiction of the courts of Western Australia.
15. Contact Us
For any queries regarding these terms, please contact us:
Elegant Airport Transfers Perth, Western Australia 📞 +61 473 142 933 ✉️ info@elegantairporttransfers.com.au